Return & Refund Policy

Effective Date: 20/11/2025

At Madhukar Honey, we take great care in delivering pure and high-quality honey products to our customers. Due to the nature of food products, our return and refund policy is designed to ensure hygiene, safety, and fairness.

1. Returns Eligibility

Since honey is a consumable food product, we do not accept returns once the product has been delivered, except in the following cases:

• Damaged product received

• Leaking or broken packaging

• Wrong product delivered

To be eligible for a return or replacement:

• The issue must be reported within 48 hours of delivery

• The product must be unused and unopened

• Original packaging and invoice should be available

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours with:

• Order ID

• Clear photos or videos of the product

• Description of the issue

Once verified, we will provide:

• ✅ Replacement of the product OR

• ✅ Refund, based on product availability

3. Refund Process

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued to the original mode of payment

• Shipping charges (if any) are non-refundable

Please note that banks or payment gateways may take additional time to reflect the amount.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or partially used products

• Products damaged due to customer handling

• Orders placed incorrectly by the customer

5. Order Cancellation

• Orders can be cancelled before dispatch only

• Once the order is shipped, it cannot be cancelled

To cancel an order, please contact us as soon as possible.

6. Need Help?

For any return or refund queries, reach out to us at:

Madhukar Honey
📍 Jamnagar, Gujarat, India
📞 +91 88668 61034
📧 support@madhukarhoney.com

Our support team will assist you promptly.